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• Engrain patient engagement as part of operational DNA
• Create personalized, consumer experiences, not just patient
experiences
• Deliver on comparably remarkable experiences in acute,
ambulatory and virtual venues of care
• Encourage patients to log in and connect with care providers
• Aggressively turn on new functionality for patients and providers
• Ask patients for input regarding operational decisions along the
way
• Involve clinical teams in shaping the strategy
• Continue to evolve as patient needs and preferences evolve
Key Learnings for Patient Engagement
Success